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FAQ & Customer Care

What are the fonts and thread colors?

Please check our Personalization page.


How much is your personalization?

Embroidery:  Php 20/letter, Php 100/name *maximum of 7 letters

Engraving/Foil Stamping:  Php 60/letter, Php 100/name *maximum of 7 letters

Sublimation:  Php 50/ initial or a name (stock designs), Php 150 for new design or custom made


Do you give discount for bulk orders?

Yes we do!  Send us an email at info@atmospheremanila.com


Do you customize/ Do you accept custom made order?

Yes!  You may email us your ideas at info@atmospheremanila.com.  Will to get back to you within 48 hours.


Where can I see your poducts in person? Do you have a physical store?

Yes! Our studio (Blue Lily) is located at lily street, Valle Verde 2, Pasig City (We are located inside the multipurpose hall ground floor)


How much shipping cost?

Around Metro Manila a flat rate of Php 150

Provincial flat rate of Php 200


How do I pay for my orders?

Payment can be made via bank desposit or transfer (BPI/Chinabank), or via Paypal credit/debit cards.


How do I track my orders and how long does it take for it to be dispatched?

For personalized items your order will be processed 2-3 working days and ready items will be processed 1 working day from the date we received your proof of payment.  You will be given instructions via email/mobile.


Can i cancel my order?

Once  the order has been paid for, it cannot be cancelled.


Do you make corporate giveaways? Do you give discounts?

Yes, let us know your requirements.  We offer discounted price for all wholesale orders.  Let us know your thoughts send it to info@atmospheremanila.com



Shipping & Returns


We deliver items via LBC. Shipping within Metro Manila takes 1-2 business days.  Shipping outside Metro Manila can take 2-3 working days.

For SAME DAY DELIVERY, we use Grab/Lalamove. (Pinned from Valle Verde 2 Pasig or Bel-Air Makati).  You can choose your preferred delivery option upon checkout.



Within Metro Manila (Flat Rate) Php 150

Provincial (Flat Rate) Php 200

Grab/Lalamove – Depends on your location (Pinned from Valle Verde 2, Pasig or Bel-Air Makati)


For INTERNATIONAL SHIPMENT, We use Fedex/TNT as courier.  Shipping fee depends on your location and quantity of items.  Please send us an email at info@atmospheremanila.com.




Return & Exchange Guide

Atmosphere Manila does not accept refunds specially for personalized items.  We make sure our items undergo quality assurance for your complete satisfaction.

If your parcel is damaged or faulty i some way email us immediately at info@atmospheremanila.com.  Please retain all packaging materials.  Claims for damaged or missing items must be reported immediately within 3 days of receipt of your order.  Atmosphere Manila will not be responsible for lost or damaged returned shipments.




Payment Methods